How can we help?

To pay off your mortgage, call us on 0800 121 6162. You can also visit your local branch to request a redemption statement.

Your redemption statement will show exactly how much you need to pay to clear your mortgage.

Find out more by visiting our redeeming your mortgage help page.

Depending on what you need to change, you may be able to do it over the phone, in branch or by completing a simple form.

This includes changes to your Direct Debit, address, name or contact preferences.

To find out the best way to change your details, visit our changing your details help page.

If you’d like to make extra payment(s) on your mortgage, call us on 0800 121 6121 to discuss your options.

If you pay extra towards your mortgage, the amount you pay will determine whether it’s treated as a capital repayment or an overpayment.

To find out more information about making extra payments towards your mortgage, visit our paying more help page. 

You can talk to us about borrowing more by calling us on 0800 121 6162.

We’ll talk through your situation, check what you can afford and guide you through the application process from start to finish.

To understand more about your borrowing options, visit our borrow more help page.