Changing your details

To change the date we collect your Direct Debit, or the amount we collect, please call us on 0800 121 6162 or pop into your local branch.


To change the account you use to pay your Direct Debit, please call us on 0800 121 6162 or complete and sign a new Direct Debit mandate form. 
 

You can send this form or any listed below to: 
 

FREEPOST CBS CUSTOMER SERVICES

It's important that you write the address exactly like this, in capital letters, all on one line. You don't need a stamp. Royal Mail delivers Freepost as Second Class mail.

Fill in a change of address form.

If you ask us to change your address, we’ll confirm this in writing by posting a letter to you at both your new address and your old address. We need to do this as a fraud prevention measure.

The easiest way to do this is pop into a branch - bring your documents and we can verify the change and update your details there and then.

Alternatively, you can fill in a change of name form and send it to us, with supporting documents (see below). 
 

Please note: if you change your name with us, we automatically re-issue any cash cards you have for your accounts. You’ll receive them in the post and you can use the same PIN. Your cards with your old name on will become inactive as soon as the new cards are produced.

 If you want to change your title (for example Mrs to Ms or Ms to Dr), we don’t need to see documentation.
 

If you want to change your name on your accounts with us, you must show us original documents or certified copies of documents to prove the change. 
 

The documents we need to see depend on what change you’re making. We accept these documents:

• Marriage Certificate
  If you get married overseas and have a foreign marriage certificate, please call us on 0800 121 6162 or ask at a branch and we’ll explain what we can accept.
  
• Civil Partnership document
  
• Enrolled deedpoll - no ID required or Non-enrolled deedpoll - ID required - this must be ID with your new name.
  
• Statutory Declaration on Change of Name
  
• Decree Absolute
  
• Civil Partnership dissolution document
  
• Birth Certificate or Marriage Certificate
  If you’re changing back to your maiden name. This must be accompanied by a signed letter from you and your Decree Absolute or Enrolled deedpoll - no ID required or Non-enrolled deedpoll - ID required - this must be ID with your new name.
  
• Adoption Deed
  
• Birth Certificate, re-issued (under 18s only)

We can’t accept passports or driving licences as proof of a name change because they don’t show the link between your old name and new name. 

Being open with you really matters to us. We think it's important to let you know when we develop new mortgage or savings products and services that might benefit you, or when we have news we think you should be aware of. But don't worry, we won't bombard you with information. We'll only contact you by email or post (no intrusive phone calls!). We'll never pass on your details to third parties or try to sell you anything. 

If you do choose to opt out, you can call us on 0800 121 6162, pop in to a branch to see us, or unsubscribe when you next receive one of our emails. 

We will continue to send you your statements, statutory notices and other information relevant to your accounts as usual.